Any additional services required outside of the standard shipping procedure require additional fees from the carrier called accessorials. These include extra services such as: inside pick up, inside delivery, lift gate service, residential delivery etc.
Please indicate any needed services on the quote form and the fees will be included in your quotes. If your shipment ends up needing any of these extra services and you did not indicate so when obtaining your quote, you will be charged for them when our company is charged by the carrier.
Residential fee: Carriers define a business zone as a location that opens and closes to the public at set times every day. If you are a business located in a residential zone, (among personal homes or dwellings) or are shipping to or from a residence, the carrier may charge an additional residential fee. When obtaining quotes through our system, select “residence” for location type and the carrier’s residential fee will be included in your quotes.
Inside Pick up & Inside Delivery fees: If the driver is required to go inside (beyond the front door or loading dock), to pick up or deliver your shipment, instead of remaining at the dock or truck, additional fees will be charged. When obtaining quotes through our system, check off inside pick up and or inside delivery and the carrier’s fee will be included in your quotes.
Lift gate service fee: When the origin or destination location does not have a loading dock, manual loading or unloading is necessary. This requires a lift gate, which is a motorized platform attached to the back of certain trucks that can raise a shipment from the ground up to the truck trailer or vice versa. When obtaining quotes through our system, check off lift gate and the carrier’s lift gate fee will be included in your quotes.
2nd/Duplicated Pick up fee: Any failed delivery attempt will be assessed a minimal fee by the carrier. If your shipment is not ready when the driver comes, it will be dispatched for pick up again the next business day and we may be charged a duplicated pick up fee, which we may pass on to you. Please have your shipment ready on the designated pick up day.